Question 1

How does Diaspora Directory work?

Accepted Answer

You send a request with what you need and where. Our team reviews it and confirms the details with you, then connects you with suitable, verified service providers. Interested providers contact you directly, and we aim to connect you within 48 hours.

Question 2

What are the types of service?

Accepted Answer

Today we offer Find a provider: we verify providers and introduce them, and you manage the job yourself. Coming soon: a Co-ordinated service, where DD sources providers, co-ordinates quotes and tracks milestones, and Full project management, where DD oversees the whole project.

Question 3

Do I agree the price before work starts?

Accepted Answer

Yes. You agree the scope, price and timing directly with the provider before any work starts. Ask for a written quote.

Question 4

How do payments work?

Accepted Answer

You agree the price and pay the provider directly. For bigger jobs, agree payment in stages tied to work you can see.

Question 5

How much does DD cost?

Accepted Answer

Finding a service provider through DD is free for you: providers pay DD for the introduction. You only pay the provider for work you agree with them.

Question 6

How do you vet providers?

Accepted Answer

Providers are interviewed, reference-checked and document-verified, and agree to DD’s terms before they can take a job or receive a request.

Question 7

How will I hear from you?

Accepted Answer

Through the contact method you choose, and on your private request page. Quote your reference, such as DD-24019, whenever you contact us.

Question 8

What if I’m not happy with the work?

Accepted Answer

The agreement is between you and the provider, but tell us. We review every complaint, follow up with the provider and remove anyone who doesn’t meet our standards.

Question 9

Can I request a service that isn’t listed?

Accepted Answer

Yes. Today we match providers for Construction, Health, Event Planning, and we are growing. Choose “Something else” and describe what you need; we will confirm whether we can help.

Question 10

Which countries do you cover?

Accepted Answer

We are starting in Kenya and are built to grow across Africa and beyond. Tell us where the service is needed; availability varies by location.

Question 11

I’m abroad. Who handles things on the ground?

Accepted Answer

You can give us someone on the ground, such as family or a friend, for site access. Providers can arrange visits with them.

Question 12

Is consultant matching also free?

Accepted Answer

Submitting your consultant requirements is free. Consultant matching is a separate service with a one-time category fee, payable only if you choose to proceed after reviewing the matched professional’s brief profile. The fee covers DD’s matching and introduction only; professional services are agreed and paid for separately with the consultant. See the Consultancy page for category fees.

Questions, answered.

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